Returns & Refunds Policy
We want you to love every bottle of Rebel Kitchen. Because our coconut water is a fresh, chilled product, we handle returns and refunds a little differently from non-perishable goods.
If something isn’t right with your order, please get in touch at hello@rebel-kitchen.com and we’ll do our best to help.
Fresh & chilled products
Rebel Kitchen coconut water is a perishable chilled product and should be refrigerated on arrival.
Due to the nature of fresh food and drink products, we are unable to accept returns of opened or unwanted items unless they are faulty, damaged, or incorrect.
Damaged, faulty or incorrect orders
If your order arrives damaged, leaking, faulty, or you receive the wrong items, please contact us within 48 hours of delivery at hello@rebel-kitchen.com.
To help us investigate quickly, please include:
- Your order number
- A description of the issue
- Photographs of the product, packaging and delivery box where possible
Once reviewed, we may offer a replacement, partial refund, or full refund depending on the issue.
Delivery issues
Please ensure someone is available to receive your delivery where possible. Rebel Kitchen cannot be responsible for products that are left unrefrigerated for extended periods after delivery.
If your order is delayed, missing, or arrives in an unsuitable condition, please contact us as soon as possible and we’ll work with our delivery partner to investigate.
Cancellations
Because orders are prepared and dispatched quickly to maintain freshness, we are unable to guarantee cancellations or changes once an order has been placed.
If you need to amend or cancel your order, please email hello@rebel-kitchen.com as soon as possible and we’ll do our best to help before fulfilment begins.
Refund processing
Approved refunds will be processed back to the original payment method. Please allow up to 5–10 working days for the refund to appear, depending on your payment provider.
Your consumer rights
This policy does not affect your statutory rights under UK consumer law.